Crafting strategic legacies for luxury Retail brands

At Vertellen, no two engagements are the same - because no two brands are.

We offer a boutique consultancy model designed around flexibility, discretion, and depth. Whether embedded within your team or engaged for a defined project, we work closely with you to uncover opportunity, define clarity, and deliver impact.

Our approach is hands-on, strategic, and considered. We don’t arrive with a pre-packaged solution: we begin with a conversation, and build from there. Every project is tailored: shaped by your goals, your team, and your stage of growth.

From full-scale marketing strategy to in-store clienteling frameworks, social content direction to brand activations, our consultancy is intentionally designed to be both agile and expert-led; giving luxury brands access to global thinking with a boutique delivery style.

Driving visibility, engagement, and high-value client conversion. We design and execute strategic programs that attract and convert ideal clients through brand storytelling, strategic partnerships, referral programs, event-led outreach, gifting strategies, and relationship-led acquisition.

Creating meaningful brand moments that connect, convert, and endure. From boutique launches to co-branded activations, we craft immersive experiences and strategic partnerships that express your brand identity and spark genuine client engagement.

Elevating in-store experience through knowledge, empathy, and consistency. We support client advisors and retail teams in building long-term client relationships through tailored training programs, clienteling frameworks, and experience design.

Storytelling that’s strategic, elegant, and emotionally resonant. We craft content that reflects the soul of your brand combining strategic clarity with luxury storytelling to amplify visibility, deepen connection, and build legacy.

Turning data into meaningful relationships and measurable growth. We guide or manage CRM transformation projects, building systems that support strategic segmentation, high-touch outreach, and elevated client retention.

A bespoke roadmap to elevate your brand, align your team, and drive purposeful growth. We begin by taking a considered, collaborative deep dive into your business to understanding your positioning, challenges, audience, and growth ambitions. From there, we craft a tailored marketing strategy designed to align internal goals with external impact.

Audience-first planning that amplifies your message with purpose and precision. We translate your brand strategy into thoughtful, high-impact advertising plans tailored to your audience, budget, and objectives. From premium placements to social media campaigns, we ensure every impression is aligned with your brand story and every dollar works harder.